Privacy Policy
Socialbase is a command center for planning, posting and analyzing social media content. This policy explains what information Socialbase handles, why, and what you can do about it.
Who is responsible
Socialbase is operated by Fuenture, based in the Netherlands. For any privacy question or request, write to info@fuenture.com.
What we collect
- Your account: your email address, the name you enter and a protected (hashed) version of your password.
- What you put in: your ideas, scripts, captions, planned dates, content pillars and workspace settings.
- Your team: the email addresses of people you invite to a workspace, and their role.
- Connected accounts: when you connect a social media account, Socialbase receives that account's name or handle and its statistics, such as followers, views, likes, comments, shares and saves, for the account and for each post. It also stores the access token the platform issues, in encrypted form.
- Technical data: our hosting providers log basic request data such as IP address, browser type and time, to keep the service secure and running.
What we use it for
- To sign you in and keep your workspace private to its members.
- To show you and your workspace members your ideas, calendar and statistics.
- To keep the service secure and to fix problems.
We do not sell your information, show advertising, or use your content or statistics to train AI models. Data from a connected account is only shown to the members of the workspace it was connected to.
Connected platforms
Socialbase can connect to Instagram, Facebook, TikTok, YouTube and X through each platform's official interface. We only request what is needed to read your own account's statistics and, if you choose to use it, to publish posts you schedule. Each platform's own terms and privacy policy also apply to your use of that platform.
YouTube: Socialbase uses YouTube API Services. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service. Google's handling of your data is described in the Google Privacy Policy. You can remove Socialbase's access at any time on your Google security settings page.
You can disconnect any platform in Socialbase's settings, or remove access from within that platform. When you disconnect, we delete the stored access token and, on request, the statistics collected from it.
Who else handles the data
We use a small number of service providers to run Socialbase. They process data only on our instructions:
- a hosting provider that serves the application,
- a database and sign-in provider that stores the data, in a European Union region,
- an email provider that delivers sign-in, invitation and password emails.
How long we keep it
We keep your information for as long as your account or workspace exists. When you delete an idea it is removed straight away. When an account or workspace is closed, its data is deleted within 30 days, except where the law requires us to keep something longer.
Cookies
Socialbase only uses cookies that are needed to keep you signed in. There are no advertising or tracking cookies.
Your rights
You can ask us for a copy of your information, to correct it, to delete it, or to stop using it. If you are in the European Economic Area or the United Kingdom, you also have the right to data portability, to object to certain uses, and to complain to your local data protection authority. Write to info@fuenture.com and we will respond within one month.
Children
Socialbase is not intended for anyone under 16.
Changes
If this policy changes in a way that matters, we will tell workspace owners by email or inside Socialbase before it takes effect.